Privacy Policy

At Primetext Limited we are committed to safeguarding and preserving the privacy of our website visitors and our clients. This privacy policy explains what happens to any personal data that you provide to us or that we collect from you when you visit our website, communicate with us or use our services where we are acting as data controller or data processor.

Use of cookies

By using our website or services and agreeing to this policy you consent to our use of cookies in accordance with this privacy policy.

We may gather information about your general internet use by using the cookie. Where used these cookies are downloaded to your device and stored on the device. Such information will not identify you personally and is statistical data. This statistical data does not identify any personal details whatsoever.

Temporary cookies are used to implement sessions with the service and are essential for its operation.

We use Google Analytics to analyse the use of our website and web-based services by means of cookies. The information gathered is used to create reports about the use of our website and services. Google’s privacy policy is at Blocking cookies on your device will have a negative impact on the usability of many websites and you will not be able to use all the features or our website and services.

Information We Collect

In running and maintaining our website and services we may collect and process the following data about you:

  • Information about your use of our website and services including details of your visits such as pages viewed and the resources you access. Such information includes traffic data, your I.P. address, location data, browser type and version, operating system and usage statistics. The legal basis for this processing is consent, namely that you agree to this information being processed by acceptance of this privacy policy.
  • For our clients the account data we hold may include your name, email address, telephone contact details and information about the usage of your account. The account data may be processed for the purposes of operating our services, ensuring the security of our services, maintaining system and database backups and communicating with you. The legal basis for this processing is our legitimate interests, namely taking steps, at your request, to enter into a contract and performance of a contract between you and us.
  • We may process information given by you to us in any enquiry you make to us regarding our business and services. The enquiry data may be processed for the purposes of marketing, offering and selling relevant services to you. The legal basis for this processing is consent.
  • We may process information contained in or relating to any communication you send to us. The data may containing the content of the communication and metadata associated with the communication. The correspondence data may be processed for the purposes of record keeping and communicating with you. The legal basis for this processing is legitimate interests, namely the administration of our business and communication with users, clients, potential clients and those making enquiries.
  • We may process any of your personal data where necessary for the purposes of legal claims, whether in court proceedings or out-of-court procedures and negotiations. The legal basis for this processing is legitimate interest, namely the protection of the legal rights of any party affected by the legal action or negotiations. We do not share your information with any third parties, other than as described in Disclosing Your Information below.

Storing Your Personal Data

In the event personal data is stored or transferred outside of the European Economic Area (EEA) transfers to any of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses, as approved and adopted by the European Commission.

The hosting facilities for our website are situated in the United Kingdom and thus subject to the General Data Protection Regulations.

Retaining and Deleting Personal Data

Personal data that we process for any purposes shall not be kept longer than is necessary for those purposes. We will retain your personal data as follows:

  • Personal data relating to business enquiries will be retained for a minimum period of 3 years and a maximum period of 5 years following the date of last communication.
  • Personal data relating to the performance of a contract between us and you, including billing, invoicing and support requests will be retained for a minimum period of 6 years and a maximum period of 10 years following the termination of any contract between us.

In addition we may retain your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject or in order to protect you, or another natural person’s, vital interests.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event we sell any or all of our business, to the buyer
  • Where we are required by law to disclose your personal information
  • To further fraud protection and reduce the risk of fraud

Third Party Links

On occasion we may include links to third party websites on this website. Where we provide a link it does not mean we endorse or approve that site’s policy towards the data protection regulations in force at the time. You should review their privacy policy before sending them any personal data.


Access to Information

You may instruct us to provide you with any personal information we hold about you upon the supply of appropriate evidence of your identity. We will usually accept a certified copy of your passport details or driving licence plus an original copy of a utility bill showing your current address.

We may withhold personal information that you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes.

Our Details

This website is owned, managed and operated by Primetext Limited. We are registered in England under registration number 03908433. Our registered office and principal place of business is 9 Newlands, Lyde Green Park, Bristol, BS16 7GQ. You can contact us by post at our registered office, using any website contact form we may publish, by telephone at the contact number published on our website or by email at Our data Protection Officer is Roy Smith, who can be contacted by any of the communication means detailed above.